FAQ/Care Guide

Check out our thorough and helpful FAQ for care tips and solutions to any issue you might be having with your citrus. If you don’t see your question, email us at help@viacitrus.com and we’ll get back to you as soon as possible!

Tree Care

If your tree isn't getting at least four to six hours of direct sunlight, we strongly recommend using a grow light.

If you're having questions about your citrus tree, we strongly recommend you take a few photos of your tree and email us at help@viacitrus.com for free personalized diagnosis and support!

That being said, here are some common tips you can use now:

If your leaves are curling and dry - this almost always suggests under-watering. Go ahead and soak your plant and let water drain all the way through and run out the bottom.

If your leaves are heavy, drooping and/or browning on the tips - this often means the plant is sitting in too much water and you need to let the soil dry before watering again.

Finally, light is the other biggest ingredient for a thriving plant. Are you getting 4-6 hours of direct sunlight to your tree? If not, it may be time to try out a grow light for additional support!

We work hard to only ship plants that are ready to bloom. If your tree doesn't have any fruit or flowers on it, don't worry! Your plant is ready for the next stage and often blooms within only months. If you're concerned about your tree, don't hesitate to contact us at help@viacitrus.com

We've all been there! Contact us at help@viacitrus.com and depending on the issue we can most often replace or give discounts on new trees.

Pests LOVE citrus. Luckily citrus is pretty resilient. We absolutely recommend NEEM oil as it's super effective and completely organic. Apply to the tree and soil and if the problem doesn't clear up in a couple of weeks, contact us.

Our citrus trees will happily grow to the limit of the container they're in. You can prune your tree and keep it in the original pot OR if you keep repotting every year into a larger pot, you could eventually reach sizes of 10ft or higher (over several years).

Yes! It's absolutely normal. All part of the bloom cycle. The tree sheds it's flowers and underneath there should be tiny baby fruit growing, if not please contact us

It is absolutely normal for your tree to lose some fruit! Citrus trees know what they can carry and will drop fruit if need be to secure nutrients and resources to others. If you are losing all your fruit please contact us!

It's 100% safe. Enjoy the fruits of your labor. Sorry. Had to.

Orders & Delivery

Once your order ships, you'll receive an email notification that contains a tracking number. You can track your order by looking up the tracking number on the delivery company's website. 

Every once in a while, a package takes more of a beating than it should. Send us pictures immediately and we should be able to file a successful claim with UPS on your behalf.

Unfortunately due to farm protocol we cannot accept returns for any plants. That being said, we will do everything we can to make sure you taken care of if for any reason you are not satisfied with your purchase!

We only ship in the United States and unfortunately due to US Agricultural law, we cannot ship to the following states (Sorry!): AZ, CA, LA, HI, TX. 

We hand select your plant and ship out from the farm every Monday and Wednesday with 3-day shipping.

We ship year round depending on the temperature in your state. If the weather is in danger of going below 40 F, we will not ship out the tree for fear of it dying to frost damage.

We'd love to ship everywhere always, but US agricultural law forbids us from shipping our citrus to the following states (sorry!): AZ, CA, LA, HI, TX. 

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