Have a question we haven't answered yet? Send questions to Charley@viacitrus.com and we'll do our best to find you a satisfying answer, and if it's relevant enough we'll even add it to the FAQ!


How do I know if I’m watering too much or too little?

We have a quick helpful post discussing this topic here

Can I really keep a citrus tree alive and thriving indoors?

Yes, you really can! Our farms have successfully been selling citrus trees to customers in cold weather climates for decades. If the indoor temperature is moderate and sunlight makes itself available, your plant should do just fine. 


How large will the tree grow to be?

Your citrus tree will stay roughly within the container you choose for it, so decide what's the best fit for you and enjoy watching your plant grow. Given the patience and space it will flourish to a natural full length.


Can I plant my tree in the ground?

Yes… BUT… you’ll want to make sure you live in a citrus friendly climate if you're taking your citrus outside. You’ll also want to be aware that it becomes much tougher to deal with pests, disease, and natural weather occurrences when outside!


Where does Via Citrus deliver?

We do NOT have the ability - as of yet - to ship to the following states: AZ, CA, LA, HI, TX. 


What are your Shipping and Returns policies?

Hey, great question. Check out our shipping and returns page for more info.


What payment methods does Via Citrus accept?

Visa, MasterCard, Paypal, American Express, Discover, and Apple Pay.


What's your relationship to the farms that actually grow the citrus?

We only look to partner with the highest quality farms and offer the most competitive pricing for their trees. You can learn more about our active partners by visiting our farms page


Will my plant be bearing fruit when it arrives?

Ideally, yes. However, our farms have differing stages of their plant growth depending on the time of year you order your plant so we can't guarantee that your tree will be blooming or carrying fruits. However, every tree we deliver, if put in ideal conditions are all of exceptional quality and capability to bear fruit.

When do I know if my fruit is ripe and ready to pick?

It’s important to know that you ideally want to keep the fruit on the tree until it is completely ripe, once you pull it off the tree it does not continue to ripen like other fruits. A taste test is ideal, but if you don’t want to risk one of your fruits, pay attention to the color. All fruits start off dark green and turn lighter and lighter, even limes will eventually go yellow (but you’ll want to have eaten them before then). Calamondins a bright orange, Lemons going yellow, and limes becoming light green. Finally, when fruit is ripe, there will be very little resistance to the fruit coming off the tree, so if it still stays after a tug, it’s likely still growing.

How do I know if my tree is sick?

Send us a picture and we will usually get back to you within 48 hours with our diagnosis!

How can I tell if my plant or soil is infected with pests?

If you see mites or other small pests in the plant, it likely has a small infestation problem. Our farm is completely sealed off from pests, but from time to time during shipment or when it arrives in your home, the soil can draw all types of organisms. Feel free to also send us a picture or email, there are many products you can get online to safely treat these issues, we highly recommend Neem oil based treatments for starters.